Explore the available keyword options configured for City of Durham below. When one of these keywords is texted to +19198136315, the corresponding response will be texted back.
| Text Keyword | Response |
|---|---|
|
| Text Keyword | Response |
|---|---|
| 24/7 | Access to Durham One Call (DOC) is twenty four hours a day, seven days a week. You can reach us in person at 101 City Hall Plaza from 8:00 am - 5 pm M - F or by calling (919) 560-1200. You can also submit service requests directly to our website at durhamnc.gov twenty four hours a day. |
| Abandoned | What type information are you looking for? ABANDONED HOUSE, ABANDONED PROPERTY, or ABANDONED VEHICLE. |
| Abandoned House
House Needs Repair |
Request inspection of a house in disrepair i.e. gutters, siding, or foundation issues. Please select the link provided and find request in menu under Property Concerns/House in Disrepair. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request?utm_source=durhamnc&utm_medium=website&utm_campaign=homepage-DOC-button |
| Abandoned Property | Request inspection of an abandoned or vacant property. Report abandoned vehicles on street to 919-560-4600 for officer dispatch/inspection. Please select the link provided and find request in menu Property Concerns/Abandoned Property. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request?utm_source=durhamnc&utm_medium=website&utm_campaign=homepage-DOC-button |
| Abandoned Vehicle | Report a vehicle that appears to have been left without an owner or without tags on public property or street. If the vehicle is within City limits on a public street, please contact Durham Emergency Communications at 919-560-4600 for officer dispatch. Select Streets and Sidewalks/Abandoned Vehicle in the menu below. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| ADA | For American's With Disabilities Act (ADA) information please visit: https://www.durhamnc.gov/823/Accessibility-ADA |
| Adopt a Pet
Pet Adoption |
To get information on how to adopt a pet in Durham, please visit: https://www.apsofdurham.org/ |
| Agenda
Meeting City Meetings Council Meeting |
To view City Council Agendas, Minutes, and Video/Audio information please visit: https://nc-durham.civicplus.com/AgendaCenter |
| Android Not Working | For Android users: 1. Uninstall the Durham One Call Application 2. Reinstall the App, from the App Store. If you continue to have problems 3. Go into the device settings for the App and clear the apps storage/data, then relaunch the app and log back in |
| Apartment Complex | The City generally only services single family residences. Contact your property manager to assist with residential concerns. |
| Aquatics
Pools |
For Durham Parks & Recreation Aquatics information please visit: https://www.dprplaymore.org/244/Aquatics |
| Audit Services | For information about the Audit Services Department, please follow the link to https://www.durhamnc.gov/150/Audit-Services. To reach the department directly, please call (919) 560-4213. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?did=5 |
| Bids | To get information about Bids or to sign up to receive a text message or email when new bids are added, please visit https://www.durhamnc.gov/bids.aspx. |
| Boards, Committees, and Commissions
Boards Committees Commissions Task Forces |
City Council appoints residents to serve on boards, committees, and commissions that address varied aspects of Durham’s quality of life. If you prefer to verify your address and/or tax status in-person, do not fill out the online application. Contact the City Clerk’s Office at 919-560-4166 for an appointment, or visit the office on the second floor of City Hall. https://www.durhamnc.gov/238 |
| Budget Department | To reach the department directly, please call (919) 560-4111. For the staff directory, please follow the link below: https://www.durhamnc.gov/199/Budget-Management-Services |
| Bulky Brush
Curbside Brush |
For information on Bulky Brush collection, please visit https://www.durhamnc.gov/faq.aspx?qid=672 Other options include BULKY ITEM |
| Bulky Item
Bulky Waste Bulky Service Appliance Pickup |
There are a limit of three items that can be collected weekly at no charge. Once the items are placed at the curbside, you can generate a service request on the City's website for collection. The items will be collected within 5 business days. Top make a request for a Bulky Item pickup, please visit https://www.durhamnc.gov/855/Bulky-Services Other options include: BULKY BRUSH |
| Burn
Burning in City Limits |
For information on burning within city limits please visit https://durhamnc.gov/Faq.aspx?QID=239. For information on burning trash, please text BURN TRASH |
| Burn Trash | It is unlawful to do any open burning of trash or debris inside of the city limits of Durham. In addition, burning permits are NOT issued to City of Durham residents. The City Solid Waste Management Department does offer curbside collection of yard waste. Please see the link below. https://www.durhamnc.gov/faq.aspx?qid=239 include: MISSED TRASH, or TRASH SCHEDULE. |
| Bus Schedule
GoDurham Bus Routes Bus Line GoTransit |
For GoDurham information please visit: https://godurhamtransit.org/ |
| Bus Stop
Bus Clean Bus Stop |
To report a Bus Stop that needs cleaning, please select the link below: https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request?utm_source=durhamnc&utm_medium=website&utm_campaign=homepage-DOC-button |
| Business
LLC Start My Own Business |
How to Start a Business in Durham | Durham Economic Development, NC (durhambusiness360.com) https://www.durhambusiness360.com/27/Starting. Other options include: REGISTER A BUSINESS, or HOME BASED BUSINESS |
| Calendar | Community events, public meetings, and business events are available on our citywide calendar on our website. https://www.durhamnc.gov/calendar.aspx?CID=45,14,47 |
| Car Accident
Traffic Accident Head On Collision |
Please call 911 if you would like to report a traffic accident. |
| Car Seats | Car Seat Installation is a by-appointment only free service of EMS. You may schedule an appointment at http://www.genbook.com/bookings/safe-kids-durham-county or submit an installation request now. Please make a request for each individual car seat. For more information or additional questions, please call (919) 560-8285. |
| Cardboard Collection
Cardboard Moving Boxes |
Available for New Move in Residents. Occurs on a Tuesday or Thursday. Allowed (2) two cardboard collections with a maximum of 30 boxes per collection within 30 days of move in. Must be flattened and not able to fit in Blue Container. Styrofoam is not allowed. If can fit in Blue Container, no collection is needed. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request |
| Cemetery Deeds | For information regarding cemetery deeds, please call (919) 560 - 4156 (Beechwood/Maplewood), or please visit: https://www.durhamnc.gov/237/City-Clerks-Office |
| Chickens
Roosters |
Please email us directly at Planning@DurhamNC.gov or call Durham One Call at (919) 560-1200 with the address of the offending fowl owner. We will send out our zoning enforcement officers to handle the situation. It can take several days to go through the notification process, so we ask for your patience. |
| Child Day Care Issues
Day Care Report Day Care |
Report child day care issues concerning cleanliness of establishment, personnel behavior, and no sanitation rating card posted. Please select the link below to make a request and follow menu to Public Health/Child Care and Schools. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request?utm_source=durhamnc&utm_medium=website&utm_campaign=homepage-DOC-button |
| City | What type of information are you searching for? CITY COUNCIL, CITY CLERK, CITY HALL, CITY OF DURHAM, cITY EVETNS, CITY LIMITS, CITY MANAGER, CITY UTILITIES, CITY SERVICES, or NEWS |
| City Attorney | To reach the department directly, please call (919) 560-4158. For the staff directory, please follow the link below: https://www.durhamnc.gov/4788/Contact-City-Attorneys-Office |
| City Clerk | To reach the department directly, please call (919) 560-4166. For the staff directory, please follow the link below: https://www.durhamnc.gov/4667/Contact-City-Clerks-Office |
| City Council | For City Council information please visit: https://nc-durham.civicplus.com/27/Government. For information specific to City Council meetings, please visit https://www.durhamnc.gov/1345/Watch-or-Comment-at-Meetings-Work-Sessio To access the City Council Calendar, please visit https://www.durhamnc.gov/DocumentCenter/View/6664/Weekly-Meetings-Calendar--PDF?bidId= |
| City Council Calendar | To access the City Council calendar, please visit: https://www.durhamnc.gov/DocumentCenter/View/6664/Weekly-Meetings-Calendar--PDF?bidId= |
| City Council Meeting | City Council welcomes and encourages civic participation and debate. There are many ways for community members to stay informed and offer input in the decision-making process including City Council meetings and work sessions. For more information and ways to watch on your television, phone or tablet, please visit: https://www.durhamnc.gov/1345/Watch-or-Comment-at-Meetings-Work-Sessio |
| City Council Ward 3 Vacancy | For information regarding Ward 3 City Council Vacancy, please visit: https://www.durhamnc.gov/4030/City-Council-Vacancy-Application |
| City Events | We have a number of ways to receive City government news and information. Visit our website for details. https://durhamnc.gov/3011/Communication-Channels-Services |
| City Hall | City Hall is open Monday-Friday 8:00 am-5:00 pm. These hours are subject to change based on inclement weather and scheduled holidays. City Hall is located at: 101 City Hall Plaza, Durham, NC 27701. |
| City Manager | For information on the City Manager please visit: https://www.durhamnc.gov/250/City-Managers-Office |
| City News | To receive City press releases and other digital publications, visit our website to select your preferences and subscribe. https://durhamnc.gov/list.aspx |
| City Services | For the menu of City Services, please visit: https://www.durhamnc.gov/101/Services |
| City Utilities
Sewer |
The City Public Works Department handles the inquiries about the availability of city utilities. You can submit your inquiry to PWEngServ@durhamnc.gov. The Durham County Public Health Department maintains the records for well and septic systems as well as issuing new permits. https://www.dcopublichealth.org/services/environmental-health |
| Clean Street | Remove glass or trash from street not spilled from a garbage truck. Please follow the link below and using the drop down menu, please select Report Other Solid Waste Concern. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Collection | What type of collection information are you looking for? MISSED COLLECTION, TRASH COLLECTION, TELEVIOSN COLLECTIONS, or CARDBOARD COLLECTION |
| Communications | To reach the department directly, please call (919) 560-4213. For the staff directory, please follow the link below: https://www.durhamnc.gov/4042/Contact-Communications |
| Community | Are you referring to COMMUNITY DEVELOPMENT, or COMMUNITY SAFETY? |
| Community Development | To reach the department directly, please call (919) 560-4570. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?DID=49 |
| Community Safety | Durham Community Safety Department (DCSD) works to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system. For more information, please visit https://www.durhamnc.gov/4576/Community-Safety |
| Construction Materials | Residents should take items to the transfer station at 2115 E. Club Blvd for proper disposal. Weight of the items will determine the cost of disposal. Do not place construction materials or other non-household items in your garbage cart. Our Durham Rollout App has a "Wizard" that you can use to determine how to dispose of specific items. https://durhamnc.gov/898/Disposal-and-Drop-Off-Facilities |
| Contact | Who are you looking to contact? PLANNING, INSPECTIONS, DURHAM ONE CALL or CITY OF DURHAM |
| Crime Statistics | For crime statistics, please visit: https://www.durhamnc.gov/719/Crime-Statistics |
| Cross Connection | A cross connection is a link between a potable (drinking) water system and a non-potable water system. Contamination can occur when a water supply line to a customer is connected to equipment containing a substance not fit for drinking, creating back-flow (reversal of normal flow of a liquid solid or gas). For more information, please visit: https://www.durhamnc.gov/952/Cross-Connection-Control |
| Dead Animal | To report a dead animal in the street, please select the link below: Select Animal Services https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? or to report a dead animal in park, please follow the link below: Select Parks and Trails, Park Condition https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Dead Tree | Request removal of a City tree located between the street and sidewalk (right-of-way) or adjacent to the roadway. Please contact the property owner for trees not located in the right-of-way. Please follow link below and follow menu to Tree Related Concerns https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Death Certificate | For information on how to obtain a death certificate, please visit: https://www.dconc.gov/county-departments/departments-f-z/register-of-deeds/procedures-for-obtaining-a-death-certificate |
| Departments | To access an alphabetical list of City Departments: https://www.durhamnc.gov/4170/Departments |
| DHA | For Durham Housing Authority information please visit: https://www.durhamnc.gov/DocumentCenter/View/41547/DHA-Affordable-Housing-Implementation-Committee-040121?bidId= |
| Digging
Fiber |
You can find out which private utilities (fiber, cable, electric, etc.) frequently work in Durham here: Gigabit Fiber Construction | Durham, NC (durhamnc.gov). https://www.durhamnc.gov/1624/Gigabit-Fiber-Construction |
| Disconnect Water Service | Request water service disconnection https://www.durhamnc.gov/4094/Stop-Service |
| Discover Durham | For Discover Durham information please visit: https://www.discoverdurham.com/ |
| Ditch Maintenance | Request removal of vegetation, sediment, or cleaning of roadside ditch. Select from menu: Storm Water Management/Ditch Maintenance. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Dog Parks
Dog Park |
Dog owners represent a large (and growing!) segment of the community. While regular leash walks provide a level of exercise that promotes good dog health, access to open space for off-leash play and socialization is equally important. DPR has 4 dog parks, which offer a safe and controlled environment for dogs and their owners. For more information, please visit https://www.dprplaymore.org/212 |
| Dog Waste Station:Parks
Dog Waste Station |
If you are at a Durham City Park and Dog waste station needs emptied/need waste bags, please complete the request below. Use drop down menu to find Parks and Trails/Park Condition/Dog Waste https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Down Payment Assistance | For information on the City of Durham Down Payment Assistance Program please visit: https://communityhometrust.org/durham-down-payment-assistance-program/ |
| DPAC | For information about the Durham Performing Arts Center, please visit: https://www.dpacnc.com/ |
| Drain Cover | Report damaged or missing storm drain cover. Using the drop down menu, please select Storm Water Management/Storm Drain Cover Repair https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Drinking Water | For information on City of Durham drinking water please visit: https://www.durhamnc.gov/1187/Water-Quality |
| Durham | What type of information are you looking for? ALERT DURHAM, CITY OF DURHAM, DISCOVER DURHAM, DURHAM ONE CALL, DURHAM ROLLOUT, DURHAM BULLS or GO DURHAM |
| Durham Bulls | For information about Durham Bulls please visit: https://www.milb.com/durham |
| Durham One Call
Service Request City Phone Number One Call |
To make a a service request through Durham One call please call 919-560-1200 or you can apply through Durham One Call Online Request Form | Durham, NC (durhamnc.gov) https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request |
| Durham Rollout
Rollout App Apple iPhone Android |
The Durham Rollout App is available for iPhone and Android. Users can view collection calendars, sign up for alerts and reminders, and search the Wizard for how to dispose of items. https://www.durhamnc.gov/832/Solid-Waste-Management |
| Economic Workforce Development | To reach the department directly, please call (919) 560-4965. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?DID=50 |
| Emergency | If this is an urgent matter, please call 911. If this is an emergency related to a city wide issue, are you you looking for EMERGENCY COMMUNICATIONS, EMERGENCY MANAGEMENT ALERT, EMERGENCY PREPAREDNESS, OR EMERGENCY CONTACTS? |
| Emergency Communications | If this is an emergency, please call 911. If this is a non-emergency, please call (919) 560-4600. If you a looking for a specific person, please follow the link below: https://www.durhamnc.gov/4056/Contact-Emergency-Communications |
| Emergency Contacts | For points of contact during a city-wide emergency, please visit: https://alertdurham.com/contacts/ |
| Emergency Management Alert
AlertDurham |
Durham County Emergency Management can be reached at (919) 560-7580. For more information, please follow the link below: https://alertdurham.com/contacts/ |
| Emergency Preparedness | For information about AlertDurham, our community Emergency Alert System, please visit: https://alertdurham.com/2020/10/28/emergency-preparedness/ |
| Equipment Auction
Vehicle Auction Fleet Auction |
Please contact Finance Department for the next auction date. https://www.durhamnc.gov/456/Finance |
| Equity Inclusion | To reach the department directly, please call (919) 560-4180. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?DID=62 |
| EV Charging Stations
Electric Vehicle Tesla Charging Stations EVSC |
Durham County encourages the use of electric vehicles to reduce local air pollution and greenhouse gas emissions. For more information, please follow this link: https://www.dconc.gov/county-departments/departments-a-e/engineering-and-environmental-services/sustainability-office/electric-vehicle-charging-stations |
| Events | To view the Events Calendar please visit: https://www.durhamnc.gov/calendar.aspx?CID=47&showPastEvents=false |
| Fence | Most of the time, a permit is not needed to build a fence. For more information about fence regulations, please see Article 9.9 of the Unified Development Ordinance. https://durham.municipal.codes/UDO/9.9 |
| Finance Department | To reach the department directly, please call (919) 560-4125. If you are looking for a specific department, please follow the link below: For information on the Finance Department please visit: https://www.durhamnc.gov/456/Finance |
| Fire | What type of information are you looking for? FIRE DEPARTMENT, FIRE HYDRANTS, FIRE INSPECTION, FIRE REPORT, FIRE STATION, or FIRE TRUCK. |
| Fire Department | If this is an emergency, please call 911. If this is a non-emergency, please call (919) 560-4242. If you a looking for a specific person, please follow the link below: https://www.durhamnc.gov/Directory.aspx?DID=64 |
| Fire Hydrants | For information about our Fire Hydrant Meters, please visit https://www.durhamnc.gov/faq.aspx?qid=427 or you can call the Hydrant Meter Coordinator at (919) 560-4344, option 4. If you need further assistance, please call Durham One Call at (919) 560-1200. |
| Fire Inspection
FRUSA |
To request and schedule a fire inspection or if you received a bill for a fire inspection please email all requests to dfdinspect@durhamnc.gov https://www.durhamnc.gov/FormCenter/Fire-Department-12/Fire-Inspection-Request-Form-79 https://durhamnc.gov/Faq.aspx?QID=275 |
| Fire Report | To request a copy of a fire report please visit https://cityofdurhamnc.nextrequest.com/requests/new |
| Fire Station
Fire Response EMS Response |
Use the interactive Fire District & ISO Insurance rating Tool on the Durham Fire Department website. https://webgis.durhamnc.gov/portal/apps/instant/lookup/index.html?appid=45f58860800b420d8627fedce183b8f6 |
| Fire Truck | To schedule a fire truck for an event please email your request to fireeducation@durhamnc.gov or visit https://www.durhamnc.gov/FormCenter/Fire-Department-12/Community-Education-Event-Request-58 |
| Fleet Management | What type of information are you looking for? FLEET MANAGEMENT ADDRESS, SERVICE HOURS, KEY REPAIR, DO YOU HAVE FUEL, OVERNIGHT PARKING, EQUIPMENT AUCTION |
| Fleet Management Address | Fleet Management Department is located at 1900 Camden Ave, Durham, NC. Directions:https://www.google.com/maps/place/1900+Camden+Ave,+Durham,+NC+27704 |
| Floodplain
Flood Flooding |
Flooding occurs when a normally dry area becomes covered in water or some other liquid. Flooding is often caused by rain. However, it can also happen because of dam failures, melting snow and ice, seeping groundwater, and damaged water or sewer pipes. Your property can be damaged by flooding even if you don’t live next to a stream or lake! https://www.durhamnc.gov/978/Floodplain-Information |
| Fuel | Yes, but our fuel is only for City vehicles. |
| Garbage
Missed Collection Oops tag Missed Trash |
For information on why your garbage was not collected please visit https://www.durhamnc.gov/2798/Solid-Waste-Collections-Status To find your garbage/recycling/yard waste collection day/holiday schedule/calendar by following this link: https://www.durhamnc.gov/3025 To report a missed collection, please follow the link below https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Garbage Service | Request new trash/garbage service. Note: Residential collection of trash/garbage and yard waste are only handled by City Gov't. County residents may take garbage/yard waste to one of four convenience sites or pay a private vendor. Please follow the link below and select Waste Management: New Service. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Garbage Truck | Spilled Trash/Garbage, Recycling, or Yard Waste Using the drop down menu, please select Waste Management: Other Solid Waste Concern: Report Debris that spilled out of collection truck https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| General Services | To reach the General Services department directly, please call (919) 560-4197. For the staff directory, please follow the link below: https://www.durhamnc.gov/4450/Contact-Us |
| Getting Connected | We have a number of ways to receive City government news and information. Visit our website for details. https://durhamnc.gov/3011/Communication-Channels-Services |
| Goals/Nets
Goals Nets |
Nets/Goals for Basketball, Tennis, Soccer Please follow the link below and using the drop down menu, please select Parks and Trails: Park Equipment: Nets/Goals https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Government | To access information related to City Council, Office of the Mayor, Boards, Committees & Task Forces, Public Task Forces or Public Information: https://www.durhamnc.gov/27/Government |
| Graffiti | Report graffiti in need of removal from private buildings, houses, or signs. If the act is in progress, call 911. Please follow the link below and using the drop down menu, please select Property Concerns: Graffiti on Private/Public Property https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Grease Trapper | To obtain a grease trapper, please visit: https://www.durhamnc.gov/FormCenter/Water-Management-16/Fat-Trapper-Order-Form-244 |
| Hablo español | Para obtener asistencia en español, visite nuestro sitio web. https://durhamnc.gov/4377/Espaol or https://durhamnc.gov/4655/Acceso-al-Idioma |
| Hardship | Are you are struggling to pay your water bill? The City would like to help through the Water Hardship Fund. The fund is intended to assist with past due utility balances, but it cannot be used for penalties, fees or other fund charges. For more information about the Hardship Fund, please visit https://www.durhamnc.gov/formcenter/wm-cbs-encrypted-39/water-hardship-335 |
| Hazardous Waste | For information on waste disposal & recycling center please visit: https://www.durhamnc.gov/900/Household-Hazardous-Waste. Other options include: BULKY WASTE, YARD WASTE, WASTE or SOLID WASTE MANAGEMENT |
| Home-Based Business
Home Business Home Occupation |
It is possible to run a business from your home as long as you have received a home occupation permit and it is not a violation of your subdivisions restrictive covenants. Please see the resources below https://durham.municipal.codes/UDO/5.4.4 https://dsc.durhamnc.gov/264/2744/Application-guide https://durhambusiness360.com/27/Starting |
| Homeless
vagrants |
"Encampment" means one or more tent, structure, or assembly of camping equipment or personal property located in an identifiable area within the City or County of Durham, which appears as being used for camping. Please follow the link below and using the drop down menu, select Property Concerns: Report Homeless Encampment https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Hospital | Report hospital facility issues concerning cleanliness of establishment, personnel behavior, food borne illness, no grade card posted, and food not served properly (spoiled, not hot or cold). Please follow the link below and using the drop down menu, please select Public Health: Hospital Facilities https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Hotel/Motel
Hotel Motel Inn |
Report hotel/motel and other lodging issues concerning cleanliness of establishment, personnel behavior, food borne illness, and no grade card posted. Please select the link below to make a request. Follow menu to Public Health/Food and Lodging https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Hours | Which department are you looking for? CITY HALL, INSPECTIONS or PLANNING |
| Human Resources
HR HR Connect |
To reach the department directly, please call (919) 560-4214.. For the staff directory, please follow the link below: https://www.durhamnc.gov/722/Human-Resources |
| Illegal Parking | Parking in any County-owned lots or spaces including restricted parking lot, designated paid spaces, parking overtime, or parking in handicapped spaces. Please follow the link below and using the drop down menu, please select Streets and Sidewalks: Illegal Parking https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Impervious Surface | An impervious surface is a hard area that doesn’t allow water to seep into the ground. Instead, the water runs off the impervious surface, picking up many types of pollution in the process, and then flows into a storm drain or a nearby body of water. https://durhamnc.gov/864/Impervious-Surface |
| Insects/Pests
Bugs |
Pest or Insects Infestation in Park Building Please follow the link below and using the drop down menu, please select Parks and Trails: Building Maintenance https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Inspections | The Inspections Department can be reached phone at 919-560-4144 or by email at PermitTechnicians@DurhamNC.gov. The Development Services Center (DSC) lobby at City Hall is open Mon-Fri, 9 am to 3 pm. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?DID=37 |
| ISO | Use the interactive Fire District & ISO Insurance rating Tool on the Durham Fire Department website. https://webgis.durhamnc.gov/portal/apps/instant/lookup/index.html?appid=45f58860800b420d8627fedce183b8f6 |
| IT/Technology Solutions | To reach the department directly, please call (919) 560-4122. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?DID=100 |
| Jobs
Career Apply for a job |
Learn about Career Opportunities with the City of Durham by visiting City Jobs and Careers | Durham, NC (durhamnc.gov) https://www.durhamnc.gov/3774 |
| Key Repair | Please see someone at the Service Desk to get your fuel key repaired. |
| Letter of Credit | Request waiver of water deposit by providing a letter of credit from a utility provider. Water account must be active for this request. The letter must be an account holder’s name and indicate at least one year of good payment history to qualify for deposit waiver. Please follow the link below and select Water Management: Letter https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Library | For information on the Durham County Library, please visit https://durhamcountylibrary.org/ |
| List
Menu keyword |
To view a full list of keyword options please visit: https://app-api.textmygov.com/word-setup/429 |
| Litter Removal | Report StreetSide litter in need of removal. Please follow the link below and using the drop down menu, please select Streets and Sidewalks: Litter Removal https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Make a Payment | To get information on how to make payments for Water Bill, Utilities, Parking, please go to https://www.durhamnc.gov/146/Make-a-Payment. |
| Mayor | For information about the Mayor please visit: https://www.durhamnc.gov/1329/About-the-Mayor |
| Mobile App
App |
Report problems or ask questions about submitting requests through this App, using the mobile application, or if you're experiencing log-in problems for this App that occur when attempting to submit a request. Please select the link below to make a request. Using the drop down menu, please select IT/One Call App Support https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Neighborhood Improvement Services
Code Enforcement |
To reach the department directly, please call (919) 560-1647. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?DID=61 |
| New Cart
Damaged Cart Bin Replacement |
New carts are available for new construction or for missing carts. If your cart is damaged in a way that interferes with its operation or ability to be collected, we will attempt to repair it and if it is not repairable we will replace it. https://durhamnc.gov/851/Cart-Information |
| News | To receive City press releases and other digital publications, visit our website to select your preferences and subscribe. https://durhamnc.gov/list.aspx |
| Nursing Home | Report nursing home facility issues concerning cleanliness of establishment, personnel behavior, food borne illness, no grade card posted, and food not served properly (spoiled, not hot or cold). Please select the link below to make a request. Please follow the link below and using the drop down menu, please select Public Health. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Office of the Mayor | For information about the Mayor, please visit https://www.durhamnc.gov/1315/Office-of-the-Mayor |
| Office on Youth
Youth |
To reach the department directly, please call (919) 560-4222. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?DID=132 |
| Old Paint | For instructions on how to properly dispose of paint, please visit the site below: https://www.durhamnc.gov/DocumentCenter/View/3160/Old-Paint-Fact-Sheet? For additional information, please call (919) 560-4186. |
| Other Concern | Report a concern not otherwise specified. Please follow the link below and using the drop down menu, please select Other. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Park Cleanup | Park trashed, needs clean up. Please follow the link below and using the drop down menu, please select Parks and Trails: Park Condition https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Park Vandalism | Vandalism of Park Equipment/Buildings. Please follow the link below and using the drop down menu, please select Parks and Trails: Park Maintenance https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Parking
Parking Pass Parking Permit Pay Citation Parking Ticket Parking Facilities Public Parking |
For Park Durham information please visit: https://www.parkdurham.org/ |
| Parks | For City of Durham Parks information please visit: https://www.dprplaymore.org/157/Parks Other Parks options include: DOG PARKS, DOG WASTE STATION, PARKS AND RECREATION, PARKS AND TRAILS, or DEAD ANIMAL IN PARK |
| Parks & Recreation
Parks and Recreation Park and Recreation |
To reach the department directly, please call (919) 560-4355. For the staff directory, please follow the link below: https://www.dprplaymore.org/Directory.aspx?DID=5 |
| Parks & Trails
Parks and Trails Park and Trail |
To report an issue related to Parks and Trails, specifically Paved Gravel Surface, Building Maintenance, Grass/Trees/Landscaping, Park Condition or Park Equipment, please follow the link below and select Parks and Trails for the drop down menu: https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Parks: Dead Animal
Dead Animal in Park |
To report a dead animal in park, please follow the link below: Select Parks and Trails, Park Condition https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Paving
Asphalt, Pavement Preservation |
You can find out about the City’s Pavement Preservation program and the latest asphalt maintenance (repaving) projects and pavement condition ratings here: https://www.durhamnc.gov/587/Street-Repaving |
| Pay | What type of payment information are you looking for? PARKING TICKET, WATER BILL, or STORMWATER PERMIT |
| Permits
Permit |
For special events permit, please text SPECIAL EVENTS PERMITS, for all other permits, please visit https://www.durhamnc.gov/3825/Permits-Inspections-Code-Violation-Exten |
| Phone Number
City of Durham |
City of Durham can be reached at 919-560-1200. |
| Pickleball | For information about Pickleball in Durham, please see the link: https://www.dprplaymore.org/450/Pickleball |
| Picnic Shelters | Durham's parks and facilities serve as great sites for your next event, family gathering, or concert. Many Durham parks offer picnic shelters on a first-come, first-serve basis. By making reservations, you are assured of having the picnic shelter of your choice. To make reservation based on availability please visit: https://www.dprplaymore.org/162/Picnic-Shelter-Rentals |
| Planning
Zoning Building |
The Planning Department can be reached by phone at 919-560-4137 or by email at Planning@DurhamNC.gov The Development Services Center (DSC) lobby at City Hall is open Mon-Fri, 9 a.m. to 3 p.m. Please follow the link below to access additional resources for application submittal and fee payment: https://dsc.durhamnc.gov/221/Current-Development-Services |
| Police Department
DPD |
If this is an emergency, please dial 911. To reach the department directly, please call (919) 560-4427. For Information on Durham Police Department please visit: https://www.durhamnc.gov/Directory.aspx?DID=4 |
| Potholes
Pothole sinkhole |
The pothole repair line is available 24 hours a day, 7 days a week at (919) 560-1200 . Please have specific information including the specific location of the pothole and its approximate size. For more information, please select the link below: https://www.durhamnc.gov/990/Pothole-Hotline or submit a request directly at https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Power Line | If the power line presents clear and imminent danger to you, your property or to others, call 911 first. To report a downed power line, please call Durham One Call at (919) 560-1200. |
| Proclamation | A proclamation is an official document issued by the Mayor to commemorate a specific time period (ex. day, week, or month). It brings recognition or awareness to an issue, cause, milestone, or noteworthy event that is relevant and important to Durham. Proclamations are strictly honorary and not legally binding. For more information, please visit: https://www.durhamnc.gov/3627/Proclamation-Request |
| Property | What type of property information are you searching for? PROPERTY ZONING, or ABANDONED PROPERTY |
| Property Zoning
Zoning District |
The easiest way to find a property’s base zoning is to use our online mapping application Durham Maps. After you open the application, type in the property address in the address bar on the top left hand side and hit enter. A pop out panel will appear on the left side of the application. The default information that is displayed is the basic property information. https://maps.durhamnc.gov/ |
| Public | What type of information are you looking for? PUBLIC MEETINGS, PUBLIC PARKING, PUBLIC WORKS or PUBLIC RECORDS |
| Public Meetings | The City broadcasts City Council regular business meetings and Work Sessions. Visit our website to find the various channels to watch these livestreams. https://www.durhamnc.gov/1345/Watch-or-Comment-at-Meetings-Work-Sessio |
| Public Records | Public Records may be requested on our NextRequest portal on our website. https://durhamnc.gov/3872/Request-Public-Records |
| Public Works | To reach the department directly, please call (919) 560-4326. For information on the Public Works Department please visit: https://www.durhamnc.gov/506/Public-Works For the staff directory, please follow the link below: https://www.durhamnc.gov/4103/Contact-Public-Works |
| Reconnect | To reconnect your water service, call Durham One Call at (919) 560-1200 or you can submit an online request to the link below. Please select Water Management: Reconnect Water Service https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request?utm_source=durhamnc&utm_medium=website&utm_campaign=homepage-DOC-button |
| Recreation
Park Activities Athletics Field Rentals Bimbe Festivals Parade Concert |
For Durham Parks & Recreation information please visit: https://www.dprplaymore.org/ |
| Recycling | Our Durham Rollout App has a "Wizard" you can use to determine how to dispose of specific items. In general, you are doing great with recycling if you recycle the basics: milk jugs, soup cans, bottles, cardboard, paper, etc. It is extremely important to only put recyclables in your blue cart. Any other contaminants can be destructive to the recycling process. https://durhamnc.gov/862/Recycling |
| Register a Business
Registering a Business |
How to Register a New Business in North Carolina | Durham Economic Development, NC (durhambusiness360.com) https://www.durhambusiness360.com/167/Registering. Other options include: BUSINESS LLC, or HOME BASED BUSINESS |
| Re-Inspection
Extension |
Please email all requests for an extension for a re-inspection to dfdinspect@durhamnc.gov https://durhamnc.gov/DocumentCenter/View/34419/DFD-FMO-Extension-for-Compliance-Agreement-2022?bidId= |
| Remove Cart | To request removal of a blue/brown/green cart, Please follow the link below and using the drop down menu, please select Waste Management: Remove Cart. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Rentals
Reserve |
For information on Park Area rentals please visit: https://www.dprplaymore.org/161/Rentals |
| Repair | What type of repair information are you searching for? KEY REPAIR, HOUSE NEEDS REPAIR, or STREET LIGHT REPAIR |
| Report | What type of issue are you reporting? POTHOLE, LITTER , ABANDONED VEHICLE, or STREET SIGN |
| Request | Please call Durham One Call at (919) 560-1200 or you can submit a request to https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request. You can also submit a request by replying to this text if you have a keyword that applies (pothole, new water service). |
| Restaurant | Report restaurants and mobile food trucks issues concerning cleanliness of establishment, personnel behavior, food borne illness, no grade card posted, and food not served properly (spoiled, not hot or cold). Please select the link below to make a request. Follow link to Public Health/Food & Lodging https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Schedule | What type of information are you looking for? BULKY WASTE, FIRE INSPECTION, RECYCLE SCHEDULE or TRASH SCHEDULE. |
| Service Hours
Fleet Management Hours |
The department is open from 6:30 a.m. to 11:30 p.m. Vehicles can be dropped off until 11:00pm. To reach the department directly, please call (919) 560-4101. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?DID=133 |
| Service Request Status | To check the status of a previously submitted Service Request, please call Durham One Call at (919) 560-1200. |
| Services | To information on services offered please visit: https://www.durhamnc.gov/101/Services, you can also try texting AUDIT SERVICES, GENERAL SERVICES, NEIGHBORHOOD IMPROVEMENT SERVICES, CITY SERVICES, WATER SERVICES, SERVICE REQUEST, BULKY SERVICE, SERVICE HOURS, DISCONNECT WATER SERVICE, or GARBAGE SERVICE. |
| Sewage
Water Main |
IMMEDIATELY CALL 919-560-4344 TO REPORT WATER MAIN BREAKS OR SEWER OVERFLOWS The Department of Water Management https://www.durhamnc.gov/944/Water-Management will respond 24 hours a day, seven days a week, 365 days a year. It is important to report water main breaks or sewer overflows as soon as possible. This allows us to take the necessary action to mitigate any possible service interruptions. |
| Sidewalks | Broken pavement, sidewalk, paved trail. Please follow the link below and using the drop down menu, please select Streets and Sidewalks: Sidewalk Repair. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Smoke Detector
CO Install |
To request a free CO/Smoke Detector for installation please email your request to fireeducation@durhamnc.gov or visit https://www.durhamnc.gov/FormCenter/Fire-Department-12/Community-Education-Event-Request-58 |
| Social Media | The City and its departments are on a number of social media channels. Visit our website and start following us today. https://durhamnc.gov/1190/Social-Media |
| Solid Waste Management | For general inquiries, please call Durham One Call at (919) 560-1200.To reach the department directly, please call (919) 560-4186. For the staff directory, please follow the link below: https://www.durhamnc.gov/Directory.aspx?did=101 |
| Spanish | For assistance in Spanish, visit our website. https://durhamnc.gov/4377/Espaol or https://durhamnc.gov/4653/Language-Access |
| Special Events Permits
Parade Permit |
If your event is outdoors or on City-owned property and will require temporarily closing any portion of a City Street or sidewalk, you must obtain a special event permit. For information about how to obtain a special event permit, please visit: https://www.durhamnc.gov/4622/Special-Events |
| Stop | Please provide more detail about what you are wanting to stop...WATER SERVICE for example. You can also text CITY SERVICES to access the department you are inquiring about to stop a service. If this is in reference to a bus stop, please type BUS STOP in text. |
| Stormwater | What type of information are you looking for? STORMWATER UTILITY FEE, STORMWATER FORMS, STORMWATER PERMIT , FEES. STORMWATER DEVELOPMENT, STORMWATER RUN-OFF, or IMPERVIOUS SURFACE, STORMWATER SERVICE REQUESTS |
| Stormwater Development | What type of information are you looking for? STORMWATER PERMIT FEES and other payments or STORMWATER FORMS and templates |
| Stormwater Forms
Templates |
Forms for Stormwater Development Review can be found via this link: https://durhamnc.gov/2988/Forms-and-Templates |
| Stormwater Permit Fees
Fees Payments |
All check payments must be mailed or submitted via overnight delivery to: City Hall, Department of Public Works, ATTN: Rhonda Spivey, 101 City Hall Plaza, Durham, NC 27701 |
| Stormwater Run-Off | Report a storm water runoff/drainage concern on private property. Please follow the link below and using the drop down menu, please select Storm Water Management: Investigate Storm Water Drainage - Private Property https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Stormwater Service Requests | To make an online request related to Ditch Maintenance, Drainage, Cover Repair, Billing, or Change of Address, Please follow the link below and using the drop down menu, please select Storm Water Management. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Stormwater Utility Fee
Utility Fee |
The stormwater utility fee pays for repair, operation, and maintenance of the public drainage system. It also funds programs that improve water quality in streams and lakes. durhamnc.gov/stormwaterfeemap To pay the stormwater utility fee please Call 919-560-1200 or visit the Utilities Customer Portal online ipn2.paymentus.com/cp/dhnc |
| Street Light Repair
streetlight street lights |
Please visit https://salor-web.duke-energy.app/#/home/map/ncsc/DEC |
| Survey
Customer Service survey |
Help us shape customer service at the City of Durham! This survey should take 5 minutes to complete. Responses will not be associated with any identifiable information and will only be used to understand your experience. https://www.durhamnc.gov/FormCenter/City-Managers-Office-15/Durham-One-Call-Resident-Satisfaction-Su-238 |
| Sustainability
Energy |
Sustainability is meeting the needs of the present without compromising the ability of future generations to meet their own needs. By ensuring environmental stewardship, social responsibility, and economic prosperity, a sustainable city offers widespread benefits that enhance the quality of life for all residents, present and future. For more information: https://www.durhamnc.gov/822 |
| Television Collections | Television collection is offered by appointment only and is collected separately from bulky items. A maximum of 3, 32 inch (screen size) TVs or larger. No other electronics are collected at the curb. "**please place your TV at the curb the same day as the request for service**" https://www.durhamnc.gov/886/Television-Collection |
| Test
Testing Sign me up |
You have successfully reached the Durham One Call texting application. If you need further information, please type LIST or MENU. You can also call Durham One Call at (919) 560-1200. PLEASE DO NOT REPLY to this message once received. |
| Thank you
Thanks |
You're Welcome! |
| Traffic Signal | Report a traffic signal in need of repair. Please follow the link below and using the drop down menu, please select Street and Sidewalks. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Traffic Signs | Report damaged, or missing traffic signs. Please follow the link below and using the drop down menu, please select Streets and Sidewalks. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Trails | Are you looking for PARKS and TRAILS OR TRAILS & GREENWAYS? |
| Trails & Greenways
Trails and Greenways Trail and Greenway Greenway |
Durham Parks and Recreation (DPR) maintains over 30 miles of multi-use trails and greenways. DPR multi-use trails are free and accessible to the community and provide excellent opportunities for residents to recreate and exercise. For more information, please visit https://www.dprplaymore.org/35/TRAILS-GREENWAYS |
| Transportation
GoDurham, Way to Go Durham, Park Durham |
For information about city transportation services, please go to https://www.durhamnc.gov/4180/Transportation |
| Trash Schedule
Recycling Schedule Trash Collection Recycling day Garbage Pickup Day Recycle Schedule Recycling Week Pickup Schedule |
Find your garbage/recycling/yardwaste collection day/holiday schedule/calendar by following this link: https://www.durhamnc.gov/3025. Other options include: MISSED COLLECTION and BURN TRASH |
| Tree Blocking Sign/View | Report a tree that is obstructing visibility to traffic signs or signals. Report tree limbs on power lines to Duke Energy 1-800-709-3766. Please follow the link below and using the drop down menu, please select Tree Related Concerns. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Trim Tree | Request pruning of a City tree located between the street and sidewalk (right-of-way) or adjacent roadway. Report tree limbs on power lines to Duke Energy 1-800-777-9898. Please contact the property owner for trees not located in the right-of-way. Please follow the link below and using the drop down menu, please select Tree Related. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Videos
Podcasts |
We have several original video news and talk show programs as well as podcast. Visit our website to watch and listen now. https://durhamnc.gov/1104/Durham-Television-Network |
| Vote | For information on Voting, please visit the Durham County Board of elections site at https://www.dcovotes.com/voters/voting |
| Water | What type of information are you looking for? WATER SERVICE, WATER BILL, PAY MY WATER BILL, WATER BILL PAYMENT,DISCONNECT WATER SERVICE, DRINKING WATER, WATERING SCHEDULE, or WATER POLLUTION? |
| Water Bill
Pay My Water Bill water bill payment Billing water payment |
To pay your water bill online please visit the Utilities Customer Portal https://ipn2.paymentus.com/cp/dhnc For any other inquiries concerning your water bill, please dial Durham One Call at (919) 560-1200. |
| Water Main Break
Water Leak Break |
IMMEDIATELY CALL 919-560-4344 TO REPORT WATER MAIN BREAKS OR SEWER OVERFLOWS The Department of Water Management will respond 24 hours a day, seven days a week, 365 days a year. It is important to report water main breaks or sewer overflows as soon as possible. This allows us to take the necessary action to mitigate any possible service interruptions https://www.durhamnc.gov/4098/Report-a-Problem |
| Water Pollution | If you see or smell oil, chemicals, sewage, yard waste, large amounts of dirt, or anything else that's not just stormwater going down the storm drain, contact us immediately! Call us anonymously at 919-560-7946 You can also report by email stormwaterquality@durhamnc.gov or online at https://nc-durham.civicplus.com/FormCenter/Public-Works-14/Stormwater-Pollution-Reporting-Form-62 |
| Water Service
New Water Service |
For information on how to start water service please visit Start Water Service | Durham, NC (durhamnc.gov) https://www.durhamnc.gov/4093 For information on how to stop water service please visit: https://www.durhamnc.gov/4094/Stop-Service |
| Watering Schedule
Water Schedule |
In 2009 the city enacted a year-round water efficiency ordinance designed to reduce the demand on the water supply and to encourage a reduction in various forms of water waste. In order to better manage the city's water supply, especially during peak demand periods of the year, the city has an odd/even watering schedule for water customers to follow. https://www.durhamnc.gov/1114 |
| website | https://www.durhamnc.gov/ |
| Weeds, Junk or Debris | Request inspection for weeds, junk, or debris on a lot i.e. overgrown vegetation, furniture on porch or lot, or trash on lot. Please select the link below to make a request. Please follow the link below and using the drop down menu, please select Property Concerns. https://www.durhamnc.gov/2996/Durham-One-Call-Online-Request? |
| Yard Waste | Yard Waste collection is an optional, fee based program. To sign up, please follow the link: https://www.durhamnc.gov/891/Yard-Waste. To find your collection day please visit https://www.durhamnc.gov/3025. Please text BIN to request a new cart. Other options include: BULKY WASTE, HAZARDOUS WASTE or SOLID WASTE MANAGEMENT |